1. What do I get with my Business Uncapped account?
2. Why is there an Acceptable Usage Policy (AUP) in place?
3. What are rolling windows?
4. Is there shaping on my Business Uncapped account?
5. What speeds can I expect on my Business Uncapped account?
6. How do I activate my free web hosting package?
7. How do I activate my free .co.za domain?
8. What about my R400 Google AdWords voucher?
9. Can I have more than one connection on my Business Uncapped account?
10. Are Static IPs available on my Business Uncapped account?
11. Do I have to take out a contract for Business Uncapped?
12. I’m a Reseller – can I resell Business Uncapped accounts?

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What do I get with my Business Uncapped account?

Your Business Uncapped account includes the following features:

• Unlimited data (in line with our  Acceptable Usage Policy)
• Gold Quality bandwidth
• Expert support 
• Free Nitro Unlimited Basic web hosting package
• Free .co.za domain
• 10 Free email accounts
• R400 Google AdWords voucher

Why is there an Acceptable Usage Policy (AUP) in place?

Acceptable Usage Policies (AUPs) are implemented to ensure your business receives an optimal level of service. Users who utilise the network in excess can have a negative effect on other customers - AUPs assist in reducing this excess usage. Most ISPs implement AUPs, although some ISPs are not as open and honest about their limitations. We optimise our business users’ online experience through intelligent traffic prioritisation and rolling windows. 

More about our AUP.

What are rolling windows?

We use rolling windows to measure usage to ensure that heavier users don’t affect the quality of the service for the majority of customers.

We measure your usage in 10 day windows. If you reach your "10 day rolling window limit" (provided below) within 10 days; your maximum download speed will be halved until your usage within 10 days falls below your limit. Your maximum download speed will never be reduced by more than half.

Below is a table that will assist in understanding your threshold.

To put this in perspective, you would have to utilise your full line speed for 12 hours consistently every day for 10 days to reach your 10 day rolling window limit.

Example 

This customer has a 1 Mbps Business Uncapped package which as shown in the table above, has a 53 GB limit 10 day rolling window limit. 

Here’s another example to illustrate:

Is there shaping on my Business Uncapped account?

We use a more advanced form of shaping known as traffic prioritisation. Traffic prioritisation ensures a better online experience by prioritising your business' critical traffic such as VoIP, browsing, email and VPN. Business Uncapped accounts have Gold Quality Bandwidth, and all traffic is therefore treated with the relevant priority; you can find more information regarding traffic prioritisation on our Bandwidth Priority Profiles article.